UK Delivery

We aim to offer a fast and efficient delivery service. All orders made on the website will be dispatched within 24 hours (other than weekends and UK Public Holidays), and should be delivered in 1-3 working days, occassionally up to 5 days. Weekend orders are dispatched on Mondays.

All orders will be sent by 1st class postal service, or better than, unless otherwise instructed.

If you are concerned by a late delivery or have any other delivery queries then please email Rollerjunkies@live.co.uk.

NOTE. If an item ordered has not arrived within the timescale above the customer must contact the shop within 7 days in the UK and 14 days within Europe and the rest of the world as we cannot be responsible for undelivered items after this time.
 
Delivery charges in the UK

Our standard delivery is via Royal Mail standard post. 

Orders from outside the UK

Please contact us at rollerjunkies@live.co.uk before making any purchase.

Tax Charges

All prices listed on our site include any Tax required in the UK.

Back Orders

If your item is not in stock, We will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 

 

Returns

Please note the following if you wish to return goods to strength in numbers.
Under the United Kingdom distance selling regulations you have the right to cancel the contract for the purchase of any items within seven (7) days of delivery and receive a full refund. We are therefore happy for you to send back items within 7 days without explanation.

Any clothing must be unworn and have all tags/labels still intact as we can’t accept any marked items.

Sorry but we do not pay for the return of goods. You will be required to pay for delivery including the original cost of sending itms to you unless the item is faulty ( see notes on Faulty Goods).

We will refund your money, excluding delivery charge, within 30 days of our receipt of the cancelled goods, provided that those goods are in their original condition. You do not have to provide any reason for cancellation, just email us our returns form so that we have a record of it.

Refunded money will be credited to your original method of payment.

Please note:  the items remain your responsibility until we have accepted delivery so remember to ask the Post Office for a proof of posting certificate to prove that the item was posted back to us or seek some insurance for the value of the goods while in transit. You can cancel your order before it has been posted, but if the goods have already been shipped to you, you will have to return the goods to us before any refund will be issued and the usual returns policy will be applied.

 

Faulty goods

All goods are covered by a 14 day guarantee against immediate manufacturing defects. Items that are damaged or broken due to the destructive nature of Action sports can obviously not be replaced free of charge

Although we check garments before we send them where ever possible, in the unlikely event that a garment is faulty or something that you did not order, simply return them to us within 14 days in the original, unused condition and we will exchange them where possible or refund the full amount including postage costs.

We expect returned items to be send second class and so will only refund postage to the value of second class registered / recorded post. If you wish to exchange your good faster the extra postage will be at your expense unless agree first with our staff in writing by email. Please telephone us to discuss this matter if you wish. We recommend registered/recorded post as we do not accept responsibility for any items not received by us lost in the post. Until items arrive back with use they remain your responsibility even if lost in the post we therefore recommend you consider insurance if returning very expensive items.